We have posted a paper describing the development of performance measures, and the uses of indicators in communications, strategic planning, operational planning and control, in program evaluation and in performance appraisal.

Performance Measurement Workshops:

Click here to read a paper describing a model for performance measurement of programs, and an approach to training of public sector professionals in how to develop and make use of these though the medium of interactive workshops.

Program Evaluations:

Read a paper on the methodology of approaching the evaluation of public sector programs. This paper deals with "process" or "formative" evaluations that answer the question, "How is the program operating and how can it be made better?", and with summative evaluations that answer the question "Is the program any good?"

Develop Your Own Survey Training:

Three helpful summaries on how to:

Carry Out Interviews,
Carry Out a Survey,
Carry Out a Focus Group Meeting.