HOME J. André Paradis, B.Comm John R. Allen, MBA Robert D. Power, PhD. Performance Indicators Serving the Customer Feedback

Performance Measurement Workshops -- (Cont'd) << BACK SAMPLE WORKSHOP AGENDA Introduction - managing results. How to develop meaningful and useful results information; - define the program mission, Working session; define the mission for selected client programs - identify the key results, Working session; identify the results for selected client programs - develop results indicators, Working session; develop performance indicators for selected client programs. Data collection (Government records, other departments and jurisdictions, client applications, etc... Working session; define the mission, identify the results and develop performance indicators for additional client programs How to use results information; - strategic planning, - operational planning and control, - program evaluation, - manager's and staff performance appraisal, - accountability reporting, - resource allocation. Optional working sessions (brainstorming of data sources, cost improvements....) Workshop conclusion and evaluation. Previous | Next page

André Paradis Tel: (905) 335-0307 Fax: (905) 335-0080 andre@measureresults.com Webmaster